(United States)

General conditions of online sale

Art. 1) Scope of Application of General Conditions of Sale - Subject Matter of the Sale

1.1) These General conditions of sale (the “Conditions”) form an integral part of each contract of sale (the “Contract”) that has:
i. been executed between Mokaflor srl, having its registered office in Via delle Torri 55, 50142 Firenze, Italy, Tax Code and VAT n. IT 00437320484 (the “Seller”) and a consumer user of the website www.caffelab.it (the “Buyer”);
ii. been executed in accordance with Article 2 below; and
iii. as the subject matter, the purchase, via the website www.caffelab.it (the “Website”), of products offered for sale thereon (hereinafter referred to collectively as the “Products”).

It is clearly understood that: (a) these Conditions apply solely to the supply of services and/or the sale of the Products to natural persons who are not acting for purposes related to their trade, business or profession and thus act as consumers, it being also understood that resale activities are expressively prohibited; (b) these Conditions do not apply to the supply of services and/or the sale of products to parties that have access to reserved areas of the Website; (c) these Conditions do not apply to the supply of services and/or the sale of products by third parties, different form the Seller, that may be accessed through the Website via links, banners or other hypertext links, and (d) the Seller is not responsible for the supply of services and/or the sale of products by such third parties referred to in (c) above, or for any possible contractual or non-contractual relations between the users of the Website and such third parties.

1.2) Each Contract shall apply exclusively to the specific Products referred to therein and excludes the supply of any other Products, merchandise and/or services. The Buyer declares to have read and understood the characteristics of the Products and the instructions and warnings supplied in relation to the reasonably foreseeable use of the above-mentioned Products by means of their presentation/illustration on the Website. Furthermore, the Buyer declares that in his/her use of the Products he/she will follow the instructions and warnings indicated on the Products themselves and/or on the packaging in which the Products are delivered.

Art. 2) Conclusion and entry into force of the Contract

2.1) The official language of the Contract is English. The Contract shall be binding upon the parties as of such time as both parties have accepted it. In any event, the Contract shall enter into force provided that the following conditions have been met:
a. completion in electronic form, by the insertion of all data requested, of the order form available on the Website containing a summary of: these Conditions; the essential characteristics of each Product ordered and the relating price thereof (inclusive of all applicable taxes and duties); the method of payment that the Buyer may use for the purchase of each Product; the method of delivery of the Products purchased; the costs of delivery; the conditions relating to the Buyer’s right of withdrawal and the methods and applicable periods for the return of the Products purchased, (the “Order Form”);
b. these Conditions, as well as any further information referred to via links in these Conditions, have been read and accepted by the Buyer by “point and click”.
c. the Buyer has returned a copy of the Order Form to the Seller electronically, and prior to the transmission of the Order Form, has corrected any errors made in inserting his/her details, that he/she has been requested to correct by the Seller; and
d. the Seller has received the Order Form electronically from the Buyer;
e. the Seller has accepted the order issued by the Buyer, without prejudice to the terms of articles 2.2 and 5.
Without prejudice to the terms of Article 11 below, the Order Form shall be archived in the Seller’s electronic database for the period of time necessary for the delivery of orders, and, in any event, as required by law; the Buyer may access his/her Order Form by consulting the My Account/My Orders section of the Website and inserting username and password indicated by the Buyer during the purchasing procedure.
Furthermore, the Buyer declares that it has been made fully aware of any further information present in the Privacy Statement and in the Terms of Use sections of the Website at the time when the Conditions has been accepted.
Without prejudice to the terms of Articles 2.2 and 5 below, once the Contract has been entered into, the Seller will send a receipt, in respect of the purchase order, via e-mail to the Buyer, at the address provided by this latter, summarising the information in the Order Form (regarding the conditions applicable to the Contract, information on the essential characteristics of the Products sold, detailed indications in respect of the price, methods of payment, rights of withdrawal, costs of delivery and applicable taxes and duties).

2.2) The Seller reserves the right not to fulfil purchase orders which have been made in compliance with the terms of Article 2.1 above in the event that: a) the Seller has not received payment for the Products; b) the details inserted by the Buyer in the Order Form are incomplete and/or incorrect and/or; c) the Products ordered by the Buyer are not (even temporarily) available. The Seller shall in any event be entitled not to fulfil purchase orders which are made in compliance with the terms of Article 2.1 above. Save for the event mentioned at point c) above, the sums paid by the Buyer in relation to purchase orders not fulfilled by the Seller will be refunded to the credit card or prepaid credit card used by the Buyer to make payments for such orders.

Art. 3) Price - Payment of Price - Costs, taxes and duties

3.1) Without prejudice to the terms of Article 3.3 below, the price of the Products as mentioned in the Order Form includes all the applicable costs, taxes and duties.

3.2) All costs, taxes and duties are at the sole expense of the Buyer.

3.3) Any import tax and/or customs duty provided by the laws of the State where the Products are delivered (in accordance with the indications provided by the Buyer during the purchase procedure) are not indicated in the Order Form and are at the sole expense of the Buyer who will issue the relevant payments at the time of delivery of the Products purchased.

3.4) Payment of the price for the Products may be made by the Buyer via PayPal or credit card or prepaid credit card, of which details must be supplied by the Buyer when completing the Order Form and in compliance with the instructions supplied by the Seller.

The relevant financial information supplied (for example, the number of the credit card or the date of its expiration) shall be encrypted and forwarded to the banks that provide electronic payment services at a distance in such a way that third parties are not permitted access. The above-mentioned information shall also be used solely by the Seller to complete the procedure in relation to the payment of the Products, to issue any reimbursements where the Seller has not supplied the Products ordered or where the Products are returned by the Buyer after the exercise of his/her right of withdrawal under Article 5 below, or where it becomes necessary to prevent, or to advise the police authorities of the occurrence of fraud on the Website.

Art. 4) Terms of Delivery - Packaging

4.1) Without prejudice to the terms of Article 8 below, the delivery of the Products shall be carried out by means of courier service and in accordance with the delivery schedule set out in the Order Form.

4.2) The Products that have been ordered by the Buyer shall be delivered by the Seller to the Buyer in packaging that is in compliance with normal industry practice.

Art. 5) Buyer’s Right of Withdrawal

5.1) The Buyer may exercise his/her right of withdrawal within 10 (ten) working days of receipt of the Products purchased from the Website. The Buyer may exercise his/her right of withdrawal by sending a completed return form (which can be downloaded on-line under the Withdrawal section: “Return Form”) to the Seller’s address (Via delle Torri 55, 50142 Firenze, Italy) by means of registered post return receipt requested. The Return Form may also be sent, within the above-mentioned period of time, via facsimile and/or e-mail (to info@caffelab.it ), provided that confirmation is sent via registered post return receipt requested within 48 (forty-eight) hours thereafter. The Products must be returned to the Seller within 30 (thirty) days from the date of their receipt. The only expenses which will be incurred by the Buyer in exercising his/her right of withdrawal under this Article 5, are the direct costs relating to the return of the Products to the Seller, except in the case when the return of the products derives from a cause imputable to the seller.

5.2) The Buyer’s right of withdrawal will be deemed to have been exercised correctly where the Buyer has met the following conditions:

• the Return Form (or equivalent communication) has been completed correctly and sent to the Seller;
• the Products have not been unpacked nor, in any event, used, altered and/or damaged;
• identification tags are still attached to the Products in their original single use seals;
• the Products are returned in their original packaging;
• the returned Products are returned to the Seller in one single delivery. The Seller reserves the right not to accept Products, contained in the same Order Form, that have been returned separately; and
• the Seller receives the Products within 30 (thirty) days from the date in which the Buyer received them.

5.3) Where the Buyer has exercised his/her right of withdrawal in accordance with the terms of Article 5.2 above, the Seller will refund the total price of the purchased Products, including shipping costs (without prejudice to the Seller’s right not to refund extra costs in the event that the Buyer chose a more expensive shipping service than the cheapest service available during the order procedure), to the credit card, prepaid credit card or Paypal account used by the Buyer to pay such Products under Article 3.4 above. In particular, once the Seller has received the goods from the Buyer and checked that all requirements under Article 5.2 above have been met:

(i) the Buyer will receive via e-mail, at the address provided by him/her during the purchasing procedure, confirmation of acceptance of the returned goods; and (ii) the Seller will commence procedures so as to refund the purchase price to the Buyer within 14 (fourteen) days from the date on which the Seller became aware of the exercise of the right of withdrawal by the Buyer, save for the latter’s right to suspend the refund until the Products are returned. It is clearly understood that the actual amount of time to re-credit or return the sums paid by the Buyer for the purchase of the Products will depend on the type of credit/debit card used.

It is further understood that: (a) the date of credit of the refund will be the same as the debit date and, consequently, the Buyer will not suffer any loss in terms of bank interest; and (b) in the event that the details of the person who is indicated in the Order Form as the recipient of the Products do not correspond with the details of the person who paid for the Products, the Seller will refund the purchase price to the person who effected payment.

5.4) Where the Buyer has not exercised the Buyer’s right of withdrawal in accordance with the terms of Article 5.2 above, and the return of the goods cannot be accepted, as it does not comply with the above conditions, the Seller will inform the Buyer of such by sending an e-mail to the address provided by him/her during the purchasing procedure. In this case, the Buyer may choose (duly communicating such decision to the Seller via e-mail) to have the Products purchased returned to him/her at his/her own expense, or, where the Buyer is not so interested, the Seller reserves the right to keep the Products and the corresponding amount paid for the purchase thereof.

Art. 6) Non-food Products Warranty

6.1) With regard to any possible defects in the non-food Products there shall apply only a warranty consisting in either the repair or the replacement of the Products; said warranty shall run for a period of 24 (twenty-four) months as of the date of delivery of the Products.

6.2) The warranty consists: (i) in the repair or replacement of the Products, at the Seller’s expense (it being also understood that all the shipping costs relating to the warranty management for Products sold outside the territory of the European Union shall be solely borne by the Buyer) or; (ii) where the repair and/or the replacement of the Products is impossible or excessively onerous on the Seller, of an appropriate reduction of the purchase price or in the termination of the Contract (where the degree of non-conformity of the Products is such as to render a reduction in the purchase price unacceptable). Any further damages are excluded from this warranty.

Without prejudice to the above, the Buyer may request, at his/her choice, an appropriate reduction of the purchase price or the termination of the Contract where:
a. the Seller has not repaired or replaced the defective Products within 90 (ninety) days after his/her request; or
b. the repair or replacement previously carried out has caused considerable inconveniences to the Buyer.
The Seller shall repair or replace the Products in the shortest time possible, to be determined on a case by case basis, and the Seller retains the right to request the return of the Products and/or the defective parts replaced.
In determining the amount of the reduction in price or the amount to be refunded, consideration will be given to the use of the Products.
A slight defect, which is not possible or is excessively onerous to repair or replace, will not give right to the termination of the Contract.

6.3) The warranty shall be subject to the Buyer duly informing the Seller, in accordance with the terms of Article 9 below, within 60 (sixty) days following the discovery thereof of the particular defect (failing which, the Buyer shall lose his/her rights under the warranty in respect thereof) and shall also be subject to the Buyer making an express request to the Seller, in accordance with the terms of Article 9 below, to provide assistance under the warranty.

6.4) The warranty shall, in any event, lose any and all effect should: (i) any modification be made to the Products; (ii) any use of the Products has been made in ways other than their intended purpose; (iii) the Seller verify that no defects exist in the Products.
The Seller accepts no liability for damages of any kind that arise from improper use, poor maintenance and/or any conduct or acts which are not in line with the instructions and warnings supplied by the Seller and on the Website, on the Products themselves and/or on the packaging in which the Products are delivered.

Art. 7) Buyer’s Obligations

7.1) The Buyer shall be obliged to observe the utmost confidentiality and not make any kind of use, even after the termination of the Contract, of any and all technical or commercial information (including, but not limited to, documentation, catalogues, instruction manuals, Frequently asked questions, product codes, price lists and correspondence, hereinafter referred to as “Information”) received from the Seller or in any event learnt during the performance of the Contract or during the making of the order via the Internet.

7.2) It is understood that access to the Information shall not give rise to any right to the Buyer to the Information; any transfer of rights to or in the Information, be it by way of licence or any other title or form, being thus excluded.

7.3 In consideration of the terms of Article 7.1 above, the Buyer shall not duplicate, disclose or use the Information, in any way, for the purposes of carrying out or having carried out, be it directly or indirectly, on his/her own, by means of or on behalf of third parties, any activity that is in, or may potentially be in competition with the Seller’s activity (even after the termination of the Contract with the Seller).

Art. 8) Force Majeure

8.1) Force majeure shall mean any act or event which is unforeseeable, beyond the parties’ will or control and in respect of which a remedy may not be found in a timely manner (such as, for example, acts of war, even if undeclared, embargo, riot, insurrection, epidemic, fire, sabotage, natural disaster, acts or provisions of government authorities, strikes organised by category specific unions, inability to procure raw materials, equipment, fuel, energy, components, labour or transport).

8.2) Upon the occurrence of any event of force majeure which is such as to prevent either party hereto from fulfilling its obligations hereunder, then the time for the party so affected to fulfil its obligations shall be automatically extended for a period corresponding to the duration of the event of force majeure, without any damages (including liquidated damages) being payable by said party, save for the Buyer’s obligation to pay the amounts due by way of the price, in respect of which the contractually agreed due dates shall remain in full force and effect.

8.3) Upon the occurrence of any event of force majeure, both parties have the right to terminate the Contract where the duration of the event of force majeure is such as to be beyond a reasonably acceptable timeframe in the light of the interests of both parties.

Art. 9) Notices

9.1) All notices to be made under the Contract, as well as all notices given by the parties hereto during the performance of the Contract, shall, without exception, be in writing ("in writing" being deemed to include e-mails and faxes).

9.2) Such notices shall be effective at such time as they are delivered to the address (including any possible e-mail address) of the other party. In the event of any change of address, the parties hereto shall immediately notify the other party thereof.

Art. 10) Applicable Law - Jurisdiction

10.1) These Conditions and the Contract shall be governed by Italian law (with the exception, in the case of international sales contracts, of the application of the provisions of the United Nations Convention on Contracts for the International Sale of Goods signed in Vienna on 11th April 1980, since such provisions are not applicable to the sale of goods to consumers).

10.2) In the event that the Buyer resides outside the European Union, any and all disputes arising out of or relating to the Contract shall be settled by the courts of competent jurisdiction for the place where the Seller’s registered office is located. Notwithstanding the foregoing, the Seller may bring an action against the Buyer before any court having jurisdiction over the Buyer.

10.3) The European Commission established an Online Dispute Resolution platform, which is accessible to any European Buyer at the following address: http://ec.europa.eu/consumers/odr/.
The above-mentioned platform can be used by any European Buyer to resolve any dispute, arising from the purchase of Products on the Website, out-of-court. In any event, the Seller will respond to any queries sent through the Customer service helpdesk

Art. 11) Informative note in respect of the treatment of personal data

11.1) For the purposes of the Italian regulations with regard to the handling and/or use of personal data, the Seller hereby informs the Buyer that the personal data (personal details, fiscal and financial details) relating to the legal entities which enter into a relationship with the Seller, in addition to the personal details of the individuals which act on their behalf, are collected, recorded, re-ordered, memorised and processed for administrative/accounting purposes. In particular, such purposes relate to the following activities: the management of orders and invoices; the conclusion of possible agreements (including agreements for the purposes of insuring the Seller’s credit vis-à-vis the Buyer and agreements relating to the assignment of said credit); the management of suppliers; the carrying out of contractual obligations and other obligations provided by law. The above-mentioned data may be communicated to third parties in relation to the purposes for which they have been acquired and collected. Any further information concerning the handling and/or use of the above-mentioned personal data by the Seller is available on the Privacy Statement of the Website; the Buyer declares that it has been made fully aware of said information at the time of accepting of this Conditions.

11.2) The terms of this Article 11 shall be deemed as a valid informative note for the purposes of and pursuant to the above-mentioned regulations and the Buyer hereby declares that it agrees to the handling and/or use of the above data by the Seller for all purposes provided by law. The Buyer further declares that it is fully aware of the text of Article 13 of Legislative Decree no. 196 of 30 June 2003 in relation to “the rights of the interested party”.


In accordance with the terms of Article 1341 of the Italian Civil Code the Buyer, having read every clause provided by this Conditions and reread the clauses provided by Article 1 (Scope of Application of General Conditions of Sale; Subject Matter of the Supply), 3 (Taxes, duties and/or customs duties at the sole expense of the Buyer), 5 (Exercise of the Buyer’s Right of Withdrawal), 6 (Terms and conditions of the warranty), 9 (Notices), 10 (Applicable Law - Jurisdiction), 11 (Informative note in respect of the treatment of personal data), declares to integrally accept this general conditions and the clauses specifically reread.

Privacy Policy


Information on the processing of personal data ("Privacy Policy") of www.caffelab.it made in accordance with art. 13 of the U.E. Regulations 2016/679 and of Legislative Decree n. 196/2003 and s.m.

Updated to 25 May 2018.

In compliance with the provisions of art. 13 of the U.E. Regulations 2016/679 and by the Legislative Decree n. 196/2003, Mokaflor srl which has its registered office in Florence Via delle Torri n.55 Postal Code 50142 Fiscal Code / VAT Number: 06534430480, in its capacity as Data Controller, invites the users (hereinafter referred to as "interested" only) , before starting to browse the site www.caffelab.it (hereinafter only "the website") to read this information on the processing of personal data.

The information, made exclusively for this website, and not for other websites that may be consulted by the user through links or which are accessed through social media available on the website, has the purpose of illustrating to the users of the website the methods with which the personal data collected are processed.

The changes will apply from the date of publication on the website mentioned above. If the interested party does not intend to accept any changes, he/she may interrupt the use of the site.

Therefore, interested parties are invited to periodically consult the dedicated web page.

  1.      Purposes of data processing 
    The data collected from this website will be processed by the Data Controller, according to principles of necessity, lawfulness, correctness, proportionality and transparency, with the following purposes:

    - allow the use of the site;

    - comply with legal obligations.

  2.      Methods of release of the information
    The Data Controller specifies that this information is freely and easily accessible through a request sent to the addresses indicated in the following article titled "Data Controller".

  3.      Treatment of "particular categories of personal data" and "data relating to criminal convictions".
    Pursuant to art. 9 U.E. Regulation n. 2016/679, by way of example, for particular categories of personal data we mean: the data suitable to reveal the ethnic and racial origin, the data relating to the state of health, to the adhesion to a trade union and / or to a party or, in any case, suitable to reveal the political and religious convictions, or concerning the exercise of functions, activities or union positions, as well as biometric or sexual orientation data.

    Pursuant to art. 10 U.E. Regulation n. 2016/679, by way of example, means personal data relating to criminal convictions, those relating to criminal convictions, crimes and security measures.

    All data related to the categories referred to in Articles 9 and 10 of the Regulations, relating to the interested party are treated exclusively to fulfill the obligations already indicated in point 1), always subject to the possibility for the person concerned to exercise the rights set forth in articles. 15, 16, 17, 18, 20 and 21 of the U.E. Regulation n. 2016/679, indicated in point 11, in the manner specified in the following point 12.

  4.      Method of treatment
    Data processing is carried out with the aid of electronic and / or paper instruments, according to a logic strictly related to the purposes indicated above and in any case adopting organizational and IT procedures and measures suitable to protect its security, confidentiality, relevance and non-excess .

    The processing of data will be carried out by personnel directly reporting to the Data Controller and / or by natural or legal persons specifically identified as responsible or in charge of processing, whose references are made available at the express request of the interested party at the addresses indicated at the following point 7.

  5.      Legal basis
    The personal data processed by the Data Controller is provided voluntarily by users by browsing the site, or by sending e-mails, filling in the appropriate forms and ticking the required flags.

  6.      Mandatory or optional nature of providing data
    We inform you that the issuing of the requested data is mandatory, as the eventual refusal to release this has the consequence of the impossibility to continue visiting the website.

    By browsing this website, the interested party voluntarily consents to the communication and processing of his/her personal and navigation data.

    The sending and transmission of communications, voluntary and optional, through the completion of the appropriate forms included on the website or by e-mail, involves the acquisition of personal data provided by the person concerned with the purpose of allowing communications and evading any requests.

  7.      Data Controller
    The data controller is Mokaflor srl which has its registered office in Florence, Via delle Torri n.55 CAP50142 Fiscal Code / VAT number: 06534430480

    For any communication and / or information concerning the processing of personal data, the Data Controller makes the following email address available: info@caffelab.it.

    At the registered office of the Data Controller there is an updated list of external managers in charge of the processing to be made available to the interested party upon request to the aforementioned addresses.

  8.      Communication and dissemination of the collected data
    The data provided is in no case subject to disclosure or communication to third parties, unless specifically consented by the interested party and in any case only when necessary for the performance of the purposes better indicated in point 1.

    Communication to third parties, other than the Data Controller, by the managers, internal and external to the data research, and by persons in charge of processing, in addition to the subjects, also external and / or foreign, of which the Data Controller makes use of instrumental activities and / or accessories to the management of the research  activity, including the suppliers of software solutions, web applications and storage services also provided through Cloud Computing systems and used for this purpose, is only provided for the performance of the activities related to the pre-contractual relationship and / or established contract and without prejudice to the parties to whom the right to access the data is recognized by legal provisions or by the orders of the authorities and in any case always in compliance with the guarantees provided for by the EU Regulation n. 2016/679 and the guidelines of the Italian Guarantor Authority, as well as the Commission established in compliance with the aforementioned U.E. Regulation.

  9.      Retention period
    The personal data of the interested parties are kept only for the time necessary to fulfill the purposes indicated above in point 1, for a minimum period of 12 months and for a maximum period of three years, made in any case except for the precautions provided for sensitive data in respect of which the Data Controller is concerned with periodically verifying their strict relevance, non-excess and indispensability with respect to the treatment still in place or even when terminated. The Data Controller may preserve the reserved data for the management of any dispute that may have arisen between the two parties. 

  10.      Rights of the interested parties.
    The interested party can exercise his rights towards the Data Controller at any time, pursuant to articles 15, 16, 17, 18, 20 and 21 of the U.E. Regulation. n. 2016/679, which, to simplify, we will summarize. 

    Art. 15 - Right of access of the interested party: The interested party has the right to access his / her data and to the relative treatments. This right is substantiated by the possibility of obtaining confirmation of whether or not data is being processed, or the possibility of requesting and receiving a copy of the personal data being processed.

    Art. 16 - Right of rectification: The interested party has the right to obtain the correction of inaccurate personal data concerning him / her from the Data Controller without undue delay. Taking into account the purposes of the processing, the data subject has the right to obtain the integration of incomplete personal data, also by providing an additional declaration.

    Art. 17 - Right of cancellation ("right to be forgotten"): The interested party has the right to request from the data controller that the personal data concerning him / her be deleted and no longer processed, and in some cases, to obtain the cancellation without unjustified delay when the purpose of the treatment is exhausted, the consent has been revoked, opposition to the treatment has been made or when the processing of his / her personal data is not otherwise compliant with the regulations. 

    Art. 18 - Right to the limitation of data processing: The subject person has the right to limit the processing of their data in case of inaccuracies, disputes or as an alternative measure to cancellation.


  1. How to exercise the rights 
    If the interested party wishes to exercise one of the rights listed above he /she  must address their request directly to the Data Controller at the addresses indicated in point 7, except for the right to make a complaint to be sent to the competent Authority of the State or to appeal before Competent Judicial Authority.

    The interested party also has the right to withdraw their consent at any time by sending a specific request to the Data Controller at the addresses indicated in point 7. The withdrawal of consent, in any case, does not affect the lawfulness of the treatment based on consent lent before the revocation.

    The deadline for the reply to the interested party is, for all the rights (including the right of access), 1 month, extendable up to 3 months in cases of particular complexity; the holder must however give feedback to the interested party within 1 month of the request, even in the case of denial.

    It is up to the holder to evaluate the complexity of the reply to the interested party and to determine the amount of the contribution to be requested from the interested party, but only if the requests are manifestly unfounded or excessive.

  2. Minors
    The holder does not carry out any processing of personal data of minors without the consent of their parents.

  3. Processed data
    The Data Controller collects data freely provided by the User through the voluntary compilation of contact forms and / or by sending e-mails or other communication tools.

    By browsing this website some personal data are acquired relating to the use of internet communication protocols ("Navigation Data").

    By way of example, the following data are included in the Navigation Data:

    -  IP addresses: from the English Internet Protocol address is a numerical label that uniquely identifies a device called a host connected to a computer network that uses the Internet Protocol as a network protocol;

    - domain names of the computers used by users who connect to the site;

    - addresses in URI (Uniform Resource Identifier) ​​notation of the requested resources;

    - the time of the request, the method used in submitting the request to the server;

    - the size of the file obtained in response;

    - the numerical code indicating the status of the response given by the server (success, error, etc.);

    and other parameters related to the operating system and the user's computer environment.

    These data are acquired with the exclusive purpose of allowing the usability of the website and are collected in aggregate form, but could, through processing and association with data held by third parties, allow users to be identified.

    The navigation data are used for statistical purposes on the use of the website and to check the correct functioning of the website.

    In particular, we specify that cookies are not used for the purpose of profiling, but only technical cookies, with the aim of improving the quality of user navigation within the site in question.

    The sending and transmission of communications, voluntary and optional, through the website or by e-mail, involves the acquisition of personal data provided by the interested party with the purpose of allowing communications and processing any requests and this in compliance with as specified in this information.

Cookie policy

The Caffelab Website use cookies to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Caffelab pages, or register with Caffelab site or services, a cookie helps Caffelab to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Caffelab Web site, the information you previously provided can be retrieved, so you can easily use the Caffelab features that you customized. Further information on cookies are available at the following address: https://en.wikipedia.org/wiki/HTTP_cookie

During your navigation on Website, Caffelab will install on your device, and in particular on your web browser, cookies which allow Caffelab to:

  • verify that you already visited Caffelab Website and saved preferences during navigation (so that specific data like, for example, access information, information relating to your shopping chart and/or your delivery address shall not be re-inserted every time you visit Caffelab Website);
  • analyse how visitors uses Caffelab Website, in order to improve their functionalities and services;
  • save your consent to the installation of possible profiling cookies;
  • Caffelab ’s use of the above described cookies and relating personal data processing are necessary to grant users an efficient and functional navigation of Website.
  • User’s express consent to use the above-mentioned cookies and to carry out the relating personal data processing is not required by the governing law.
  • Furthermore, Caffelab will install on your device, and in particular on your web browser, or will let third parties to install cookies aimed at collecting anonymous and aggregated data for statistical purposes relating to your navigation on Caffelab Website.

In particular, said cookies are concerned to:

  • statistical data analysis services provided by Google Analytics (for further information please visit https://support.google.com/analytics/answer/2763052?hl=en);
  • intergration with social media accounts, using AddThis, for those users that choose to share content on their social media networks, like for example Twitter, Facebook, etc. (for further information please visit http://www.addthis.com/privacy/privacy-policy).

Using the above-mentioned cookies too does not require user’s express consent under the rules of privacy law.

Changes to this Statement

Caffelab will occasionally update this Statement of Privacy to reflect company and customer feedback. Caffelab encourages you to periodically review this Statement to be informed of how Caffelab is protecting your information.

Contact Information

Caffelab welcomes your comments regarding this Statement of Privacy. If you believe that Caffelab has not adhered to this Statement, please contact Caffelab.. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Section 7 of D.Lgs. 196/2003 - Right to Access Personal Data and Other Rights

• A data subject shall have the right to obtain confirmation as to whether or not personal data concerning him exist, regardless of their being already recorded, and communication of such data in intelligible form.

• A data subject shall have the right to be informed
1. of the source of the personal data;
2. of the purposes and methods of the processing;
3. of the logic applied to the processing, if the latter is carried out with the help of electronic means;
4. of the identification data concerning data controller, data processors and the representative designated as per Section 5(2);
5. of the entities or categories of entity to whom or which the personal data may be communicated and who or which may get to know said data in their capacity as designated representative(s) in the State’s territory, data processor(s) or person(s) in charge of the processing.

• A data subject shall have the right to obtain
1. updating, rectification or, where interested therein, integration of the data;
2. erasure, anonymization or blocking of data that have been processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed;
3. certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.

• A data subject shall have the right to object, in whole or in part,
1. on legitimate grounds, to the processing of personal data concerning him/her, even though they are relevant to the purpose of the collection;
2. to the processing of personal data concerning him/her, where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys.


The Caffelab Web Site is comprised of various Web pages operated by Caffelab . The Caffelab Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Caffelab Web Site constitutes your agreement to all such terms, conditions, and notices.


Caffelab reserves the right to change the terms, conditions, and notices under which the Caffelab Web Site is offered, including but not limited to the charges associated with the use of the Caffelab Web Site.


The Caffelab Web Site may contain links to other Web Sites ("Linked Sites"). The Linked Sites are not under the control of Caffelab and Caffelab is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Caffelab is not responsible for webcasting or any other form of transmission received from any Linked Site. Caffelab is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Caffelab of the site or any association with its operators.


As a condition of your use of the Caffelab Web Site, you warrant to Caffelab that you will not use the Caffelab Web Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Caffelab Web Site in any manner which could damage, disable, overburden, or impair the Caffelab Web Site or interfere with any other party's use and enjoyment of the Caffelab Web Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Caffelab Web Site.


The Caffelab Web Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
  • Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
  • Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
  • Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
  • Conduct or forward surveys, contests, pyramid schemes or chain letters.
  • Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
  • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
  • Restrict or inhibit any other user from using and enjoying the Communication Services.
  • Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
  • Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
  • Violate any applicable laws or regulations.

Caffelab has no obligation to monitor the Communication Services. However, Caffelab reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Caffelab reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Caffelab reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Caffelab 's sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Caffelab does not control or endorse the content, messages or information found in any Communication Service and, therefore, Caffelab specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Caffelab spokespersons, and their views do not necessarily reflect those of Caffelab .

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.


Caffelab does not claim ownership of the materials you provide to Caffelab (including feedback and suggestions) or post, upload, input or submit to any Caffelab Web Site or its associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Caffelab, its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. Caffelab is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Caffelab's sole discretion.

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.


The information, software, products and services included in or available through the Caffelab web site may include inaccuracies or typographical errors. Changes are periodically added to the informations herein. Caffelab and/or its suppliers may make improvements and/or changes in the Caffelab web site at any time. Advice received via the Caffelab web site should not be relied upon for personal, medical, legal or financial decision and should consult an appropriate professional for specific advice tailored to your situation.

Caffelab and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the Caffelab Web site for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. Caffelab and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.

To the maximum extent permitted by applicable law, in no event shall Caffelab and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profit, arising out of or in any way connected with the use or performance of the Caffelab web site, with the delay or inability to use the Caffelab web site or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Caffelab web site, or otherwise arising out of the use of the Caffelab web site, whether based on contract, tort, neglicence, strict liability or otherwise, even if Caffelab or any of its suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of the liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the Caffelab web site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the Caffelab web site.


Caffelab reserves the right, in its sole discretion, to terminate your access to the Caffelab Web Site and the related services or any portion thereof at any time, without notice. GENERAL To the maximum extent permitted by law, this agreement is governed by the laws of the State of Washington, U.S.A. and you hereby consent to the exclusive jurisdiction and venue of courts in King County, Washington, U.S.A. in all disputes arising out of or relating to the use of the Caffelab Web Site. Use of the Caffelab Web Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Caffelab as a result of this agreement or use of the Caffelab Web Site. Caffelab 's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Caffelab 's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Caffelab Web Site or information provided to or gathered by Caffelab with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Caffelab with respect to the Caffelab Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Caffelab with respect to the Caffelab Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.


The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred. Any rights not expressly granted herein are reserved.

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