REFUNDS AND RETURNS
1. ACCEPTED PAYMENT METHODS
Caffèlab only accepts payments through the below listed systems:
- Credit card (American Express, Visa or Mastercard)
- PayPal: online payment system which allows any company or private consumer with an email address to send and receive payments, upon registration. Payment takes place through the PayPal payment platform.
- Nexi Pay: you can securely pay with credit and debit cards or with innovative payment systems thanks to the Nexi system.
- Cash upon delivery: the "cash upon delivery" payment method is available only for deliveries in Italy and only for orders of a value not exceeding € 100,00. Payment will be made upon receipt of the products and can only be made by cash. For the "cash on delivery” method, the customer is required to pay a contribution of € 5,90.
The related financial information (for example, the credit card number or the expiry date) will be managed only by the payment circuits or by the credit institute.
The aforementioned information will also be used by the seller only to complete the procedures relating to the payment of the products, to issue the relative refunds in case of failure to supply the products by the seller or return of the products following the exercise by the buyer of the right of withdrawal referred to in Paragraph 2 below, or if it becomes necessary to prevent or report to the police the commission of fraud on the site.
2. WITHDRAWAL RIGHT FROM PURCHASE
2.1) The buyer will obtain the right to exercise the right of withdrawal from the contract within 10 (ten) working days from the day they received the products purchased on the site.
The right of withdrawal must be exercised by sending, within the above indicated time frame (10 days), the return form to the seller's office (Via delle Torri 55, 50142 / Firenze) by registered letter with acknowledgment of receipt. The communication can be sent, within the same term, also by e-mail, provided that it is confirmed by registered letter with acknowledgment of receipt by 48 (forty eight) hours or later.
The products must be returned and sent to the seller within 30 (thirty) working days from the date of receipt.
Paragraph 2 are the direct costs of returning the products to the seller.
2.2) The right of withdrawal will be considered correctly exercised by the buyer if all the following conditions are met:
The return form must be properly filled out and sent to the seller.
The products must not have been opened, the packaging seals must not be altered and / or damaged.
The wraps and labels must be in perfect condition.
The products must be returned in their original perfectly sealed packaging.
Returned products must be sent to the seller in one shipment. The Seller reserves the right not to accept items from the same order, returned and
shipped at different times.
2.3) In the event that the Buyer has exercised the withdrawal in accordance with the provisions of paragraph 2.2 above, the Seller will refund the full price of the purchased products, while the shipping costs for the original delivery of the purchased products will not be refunded, except for the case in which the return of the products derives from a cause which is attributable to the seller.
In particular, once the Seller has received the return from the Buyer and checked that all the requirements referred to in paragraph 2.2 above have been respected, the Buyer will receive confirmation of acceptance of the return via e-mail and the Seller will activate the refund procedures to the Buyer within 30 (thirty) working days from the date on which the Seller became aware of the exercise of the right of withdrawal by the Buyer.
It is obviously understood that the actual time for the credit or return of the sums paid by the Buyer for the purchase of the products will also depend on the credit / debit card used.
It is also understood that if there is no correspondence between the recipient of the products indicated in the order form and those who made the payment of the sum due for their purchase, the refund of the sum deriving from the Buyer's withdrawal will be made by the Seller against those who made the payment.
2.4) In the event that the Buyer has not exercised the withdrawal in accordance with the provisions of paragraph 2.2 above and the return of the Buyer cannot be accepted as it does not comply with the above conditions, the Seller will inform the Buyer via e-mail. In this case, the Buyer can choose, by communicating via e-mail to the seller, to receive the purchased products back on their own expense; in the event that the Buyer is not interested, the Seller reserves the right to retain the products and the corresponding amount for the purchase of the products.